Ortoo solutions enable you to automate Lead, Case or ticket management systems in Salesforce. Send emails directly to Salesforce, automatically create leads, cases or helpdesk tickets, and assign them to your best available agents using intelligent assignment rules. Then sit back and admire the results.
It's just the ticket!
Q-assign distributes Leads or Cases to the best available rep or agent, based on product set, experience, location, language or any other specified criteria. Having your best agent on each Lead or Case speeds up throughput, increases conversion rates and, ultimately, helps you smash your target.
Smashed your target?
If your CSat ratings are at rock bottom, you need a plan. So why not take a closer look at your case assignment process? With the help of Ortoo, that's what Karen did. Now, every case gets routed to the best available customer service agent. Customer satisfaction is up, and Karen (and her boss) are pleased as punch.
What a feeling!
When your sales pipeline is full to the brim, your conversion rates are through the roof and your CSat ratings are off the scale, it's time to let your hair down. Ortoo's Salesforce productivity solutions are helping management teams across the globe to do just that.