SUPPORT
We take a great deal of pride in our levels of support and customer service. If you require support and can't find what you need, please don't hesitate to contact us.

Support Levels

Standard Support

  • 24 hour response time (UK working days and time zone)
  • Please email support (@) ortooapps.com

Premium Support Option

  • 6 working hours response time (UK working days and time zone)
  • Initial support request via email. Please email support (@) ortooapps.com
  • Phone and screen-sharing support (via a call-back) in addition, as necessary

Escalations

If a support request is in need of escalation, please email support (@) ortooapps.com, putting ESCALATION clearly in the subject line, as a first course of action.

If a support request requires further escalation, please email escalations (@) ortooapps.com, and we will do our utmost to help you resolve your issue as a matter of priority.

How Else Can We Help?